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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jay Steele

February 3, 2026

1  out of  5
rating by Jay Steele
"State Farm used to be one for the best services around. My parents, and their children knew nothing but Mike McGuirk with Stare Farm. He took care of us until his retirement. He switched us over to Edwin Dejesus. The service has gone down drastically. I called and cancelled my car insurance and it wasn’t noted. They continued to take money out for a car I no longer owned and refused to reimburse the money. They didn’t even own up to it nor did they offer to reimburse atleast one month. The nonchalant attitude of the person I spoke with further irritated me and has me now researching other companies to carry the other services we hold with them. Switching from a company that we have had for over 50 years is disheartening to say the least but it seems necessary."
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Maria Guadalupe Reyes Hernandez

January 29, 2026

5  out of  5
rating by Maria Guadalupe Reyes Hernandez
"Matilde Bradford Insurance Account Representative She’s been my family Life Insurance account representative since 2018! She’s amazing! Shes very good at answering questions or concerns and helping you out! Definitely recommend her."
We responded:
"Maria, thank you for trusting us with your family's life insurance needs since 2018! It means a lot to know that you feel supported and taken care of by Matilde. We look forward to continuing to serve you!"
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Julia Bailey-Griffin

January 27, 2026

5  out of  5
rating by Julia Bailey-Griffin
"Today I spoke with a young man named Josh. He was so helpful in assisting me to set up my automatic payments. We spoke to maybe two or three people so that they could try to help us and finally the payments was set up. Josh was so patient and so informative even though it took a little time to get it resolved Josh was determined to get the job done."
We responded:
"I am so pleased to hear that Josh was able to assist you with your payments. Thank you so much, Julia, for taking the time to write this kind review!"
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ken hedgeman

January 26, 2026

5  out of  5
rating by ken hedgeman
"Wow, I am constantly impressed by the professionalism of every one at this location, especially Matilde who I feel is the Rockstar in your office and if she hasn't received a raise and promotion by now, she is OVERDUE. Her expertise on insurance is unparalleled."
We responded:
"Thank you so much for taking the time to share such a thoughtful review! We truly appreciate your kind words about our entire team, and especially about Matilde. She is absolutely a rockstar, and we’re grateful for her dedication, professionalism, and deep knowledge of insurance. Your trust and confidence mean a great deal to us, and we’re always here to help with anything you need."
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Joshua Rosario

January 21, 2026

5  out of  5
rating by Joshua Rosario
"Edwin and his team are nothing short of excellence. Quick, accurate, and tailored quotes."
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Eliza Gonzalez

January 16, 2026

5  out of  5
rating by Eliza Gonzalez
"Maltida is always knowledgeable kind and patient."
We responded:
"Thank you so much for the 5-star review! We truly appreciate your kind words about Maltide. She takes great pride in being knowledgeable, patient, and kind, and it means a lot to know that her dedication is felt. We’re grateful for your trust and look forward to continuing to serve you!"
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Sofia Mendez-Bork

January 13, 2026

5  out of  5
rating by Sofia Mendez-Bork
"Matilde helped me by explaining the options and processes for securing a life insurance policy that was affordable. She is knowledgeable and responds back quickly."
We responded:
"Thank you, Sofia, for the wonderful feedback! Matilde takes great pride in helping clients understand their options and feel confident in their decisions. I am happy she was able to assist you and we appreciate the opportunity to serve you!"
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Tiana Cody-Jones

January 12, 2026

5  out of  5
rating by Tiana Cody-Jones
"Matilda is amazing and always thoughtful and consideration."
We responded:
"Thank you so much for your kind words, Tiana! Matilda truly strives to be thoughtful and considerate in every interaction, and I am grateful you took the time to share your experience. I appreciate your trust and look forward to continuing to serve you."
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Adriana G

January 9, 2026

5  out of  5
rating by Adriana G
"Been with them for 12 yrs... It has been a great experience esp with my favorite agent Matilde! SHE IS AWESOME"
We responded:
"Thank you, Adriana, for your continued support for the past 12 years! We are honored to have earned your trust and I am glad Matilde has consistently provided excellent service. We truly appreciate your kind words!"
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Alex diaz

January 9, 2026

5  out of  5
rating by Alex diaz
"I’ve had this State Farm Rep Maltide Bradford for longer than I can remember and THE COMMERCIAL STANDS BY WHAT THEY SAY …. ANYTIME I NEED HER FOR ANYTHING REGARDING MY POLICIES … SHE IS THERE with AMAZING CUSTOMER SERVICE …. THANK YOU MALTIDE FOR YOUR CUSTOMER SERVICE ALL THESE YEARS"
We responded:
"Thank you so much, Alex, for your many years of trust and support! We’re thrilled to hear that Matilde has consistently been there for you whenever you need assistance. Her commitment to outstanding customer service truly reflects what we strive for every day. We sincerely appreciate your kind words and loyalty!"
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Laura Becerra

December 30, 2025

5  out of  5
rating by Laura Becerra
"I love my State Farm family.They take care of my son , me , my mom and everyone in our family , our lives would be lost without you."
We responded:
"Thank you so much for your kind and heartfelt words, Laura! It truly means the world to us to know that you feel supported and cared for—not just as a customer, but as part of our State Farm family. We’re honored to help protect you, your son, your mom, and your entire family, and we’re grateful for the trust you place in our team. We’re always here for you, today and in the future."
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Castulo Perez

December 19, 2025

5  out of  5
rating by Castulo Perez
"Very helpful and polite. Great customer service"
We responded:
"Thank you for your kind review! We’re happy to hear that you received helpful and polite service. Providing great customer service is always our priority, and we truly appreciate your trust."
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Elizabeth Reyna

December 17, 2025

5  out of  5
rating by Elizabeth Reyna
"Thank you Matilda for you help. Very helpful information."
We responded:
"Thank you for your review, Elizabeth! I am happy to hear that Matilde was able to assist you and provide helpful information. We appreciate the opportunity to serve you and look forward to working with you again!"
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Nick Mihaljevic

December 17, 2025

5  out of  5
rating by Nick Mihaljevic
"Agent Matilde was so professional, I am 57 years old I have had many insurance companies through my life but I never experience the professionalism like this person . I am very pleased with her service. Great person!!"
We responded:
"Thank you so much for your wonderful feedback! It truly means a lot to us that you had such a positive experience. Providing knowledgeable, attentive, and professional service is our top priority, and we’re thrilled to know we made a great impression after so many years of your experience with other companies. We appreciate your recommendation and the trust you’ve placed in us. If there’s ever anything more we can do to support you, please don’t hesitate to reach out. We’re always here to help! Thank you again for choosing us."
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Dylan Reiff

December 17, 2025

5  out of  5
rating by Dylan Reiff
"We had a really good experience with our agent. She got us the price we wanted, which was reasonable and was very diligent to what our needs were. She has always been available to answer any of our questions about our policies and is always very friendly… we were happy with our experience The agent we used her name was Vanessa Zarate.. highly recommend her and her branch office"
We responded:
"Thank you so much, Dylan, for taking the time to share your experience! I am delighted to hear that Vanessa was able to find a policy that met your needs and budget, while providing attentive and friendly service. She truly strives to be available and responsive to everyone she meets, and your kind words mean a great deal to her and our entire team. We sincerely appreciate your recommendation and look forward to continuing to serve you!"
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Alex Calderon

December 17, 2025

5  out of  5
rating by Alex Calderon
"I got life insurance with Vanessa and it was a great experience. She answered all my questions and was very nice and thorough throughout the whole process"
We responded:
"Thank you, Alex, for your review. I am pleased to hear that Vanessa provided thorough guidance and answered all of your questions throughout the life insurance process. Your satisfaction means a great deal to our team, and we appreciate the opportunity to serve you!"
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Nicolas Lopez

December 17, 2025

5  out of  5
rating by Nicolas Lopez
"Es un excelente lugar para contratar tu seguro de carro, casa o comercial, estoy muy satisfecho por ser tan profesionales, ya que cualquier duda ellos te ayudan y como referencia la que me atendió para buscar mejor opciones fue: Vanessa pregunten por ella, la recomiendo al 100 % muy profesional"
We responded:
"¡Gracias, Nicolas, por recomendarnos! Nos da mucho gusto saber que tuvo una excelente experiencia y que Vanessa pudo ayudarle a encontrar las mejores opciones de seguro. Su satisfacción es muy importante para nosotros y agradecemos su confianza en nuestra oficina."
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Joselyna Escobedo

December 17, 2025

5  out of  5
rating by Joselyna Escobedo
"Omar was very helpful and friendly!"
We responded:
"We appreciate your review, Joselyna! Omar takes pride in delivering friendly and attentive service, and I am glad that reflected in your experience. Thank you for choosing our office!"
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Kiki Encarnacion

December 17, 2025

5  out of  5
rating by Kiki Encarnacion
"Edwin De Jesus and his team are amazing. Their policies are very affordable. The level of customer service that you receive from everyone on the staff is like no other. They are always there for you and treat you like family."
We responded:
"Thank you so much, Kiki, for your kind words and trust in our office! I am truly honored to hear that we made you feel supported and well cared for. Providing affordable policies along with exceptional, family-oriented customer service is always our goal. We sincerely appreciate you being part of our insurance family!"
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Addy

October 31, 2025

1  out of  5
rating by Addy
"Vanessa is no attentive at all. She didn’t care about anything I said over the phone and was ok with me changing to a different insurance provider. Not coming back with them anymore."
We responded:
"Thank you, Addy, for taking the time to share your feedback. I am very sorry to hear about your recent experience and that you felt your concerns weren’t fully addressed. That is never the level of service I want any of my clients to receive. I take your comments seriously and would appreciate the opportunity to discuss this further so I can better understand what happened and make things right. Please feel free to reach out to my office directly at (219) 937-3005 so we can address your concerns personally. I value your business and your trust, and I will be sure to review this situation with my team to ensure every client interaction reflects the attentive, caring service we’re known for."
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eric Gomez

October 10, 2025

5  out of  5
rating by eric Gomez
"The staff was very helpful with starting a new policy for a brand new vehicle saved me money and even checked me to make sure everything i needed was taken care of highly recommend"
We responded:
"Thank you so much for your kind words! I am thrilled to hear that our team was able to help you start a new policy for your vehicle while saving you money. Ensuring all your needs are taken care of is our top priority. We truly appreciate your recommendation and look forward to assisting you again in the future!"
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M B

April 30, 2025

5  out of  5
rating by M B
"Matilde is always so helpful and thorough with any questions I have. The entire team does an amazing job with anssisting each other out to get customers taken care of. Thank you!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Matilde has been so helpful and thorough—that’s exactly the level of service we strive for each day. Our team takes pride in working together to make sure each customer feels supported and well taken care of. We truly appreciate your support and look forward to continuing to serve you! "
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Teresa Zendejas

January 10, 2025

5  out of  5
rating by Teresa Zendejas
"DeJesus State Farm is an excellent example of how things should work. Everyone in the office are kind , knowledgeable and friendly people. They do their best to help when ever possible. We have been dealing with this office for over 20 years. Can’t say enough about this staff. Thank you for all you do."
We responded:
"Thank you so much, Teresa, for your kind words and for being a valued part of the Edwin De Jesus State Farm family for over 20 years! We're thrilled to hear that you’ve consistently experienced our team's kindness, knowledge, and commitment to helping you. Your continued trust means the world to us, and we’re grateful for the opportunity to support you. Please don’t hesitate to reach out if there’s ever anything you need. Thank you again for your thoughtful review! "
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Rosa C

December 27, 2024

1  out of  5
rating by Rosa C
"Worst service here with Edwin dejesus and with Larry Fairris too. I had to expose them. Worst service. Honestly they robbed me for my car insurance money. I had to finally switch companies. My insurance kept going up every month. I was paying around $100 then it went up 120 , 130,140,150 after that I canceled. They’re crazy. My family and I had insurance with them. Auto and home insurance. Some of my family actually still has it with them I don’t. One of my brothers and I actually switched to all state ! I advise to do that if they’re stealing your money. Trust me. I will never go back. They said my insurance would go down and it didn’t."
We responded:
"Thank you for sharing your feedback, Nelly. We’re sorry to hear about your experience and take your concerns seriously. We strive to provide excellent service to all our customers, and we’d appreciate the opportunity to address your concerns directly. Please feel free to reach out to our office at your earliest convenience so we can assist you further. Your satisfaction is important to us, and we’re here to help."
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Jessica Garcia

September 8, 2024

5  out of  5
rating by Jessica Garcia
"Love this office! The customer service is great!! They are always willing to help."
We responded:
"Hi Jessica! Thank you so much for sharing your experience with my team; I’m thrilled you’ve had a fantastic time with us. We’re happy to help! "